Contact consumer mediation bodies

In the event of difficulty in the execution of the Contract, the consumer Customer residing in Europe has the possibility, before any legal action, to seek recourse from a consumer mediator.

You are a buyer located in Europe:

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the 'European Union. This platform is accessible at the following link: .

You are a buyer located in France:

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The chosen mediation entity is: CNPM-MEDIATION-CONSOMMATION. In the event of a dispute, you can file your complaint on its website: or by post by writing to CNPM - MEDIATION - CONSUMPTION - 27 Avenue de la Liberation 42400 SAINT -CHAMOND.